Card Holder Security

All Card holder information is Secure through a secure payment gateway and we do not store card holder info on the website. Also we do not share customer information with any other third party.

Shipment

a) Sales Tax:  Tax applies to all Indian customers only unless  customer provides us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to we acceptance of the order.

b) If you place an order before 1 PM ET, it is most likely that the product will be shipped the same day.  We pay special attention to Overnight Orders. As we Know  The best way to ensure that your order is received is to call. We welcome your inquiry into the status of your order. If your order is especially time sensitive call us and we will work on it right away. This allows us the best opportunity to get your order out right away. We understand emergencies and we will work to accommodate you.

c) Ground shipment takes about 1 to 6 business days for you to receive the product, depending on the shipping address and where we ship from.  We are based in Mumbai however, that does not mean that all products will be shipped from India.  We have business partners in other countries.

d) Orders placed during the weekends or holidays are shipped the next business day.

Shipping and billing address must be the same, if not, please call your credit card company to have the new (different) shipping address approved.

Payment

Payment for the products will be made by MC/VISA , PayPal, Wire Transfer, Western Union or some other prearranged payment method unless credit terms have been agreed to by us.

We accept credit cards .

Any fraud payment attempt is usually notified to the concerned law enforcement agencies.

Late Fee Policy: A Late Fee of 1.5% (or Highest Rate Permitted by Law, if less) per month will be assessed on the Total Balance Due when more than 30 days past due. 

Products

We continually upgrades and revises its products and prices. We may revise and discontinue products or change prices at any time without prior notice to customers.

All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken.

International Orders

Our International trade is only Business to Business. 

All International orders are pre-paid. After you place the order online we will E-mail you the money transfer information

Satguru Infocom - Consumer Warranty.

What do our warranties cover?

Replacement or refund. In case of defects in the material, we will first try to replace the merchandise. We shall keep replacing the merchandise as long as it remains under the period of the original warranty. If we fail to replace the merchandise, we will refund the actual sell price of the merchandise.  Shipping charge and tax, if any, are not refundable.  We reserves the right to decide whether it will replace the product or refund the amount.

What Does Our Warranty Not Cover?

Our warranties do not cover any problem that is caused by 
(a) accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification;

(b) any misuse contrary to the instructions in the user manual;

(c) lost passwords;

(d) malfunctions caused by other equipment. Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover). Our warranties do not cover data loss or damage to other equipment.  Also, consequential damages; incidental damages; and costs related to data recovery, removal and installation are not recoverable under our warranties.

What Do You Have To Do?

In case of defects in the material, please call us or send e mail  and ask for RMA number and return address.  We will not provide any warranty coverage unless you follow proper return procedure.

Thank you.